Anna Vergne -- Age Smart Support Services, Inc., Boca Raton, Florida
Nancy Euchner -- AgeQuest, Portsmouth, New Hampshire
Byron Cordes -- SAGE Care Management, San Antonio, Texas
Many JewelCode clients come to us after trying varying methods of managing their client information. A resonating reason that clients tell us that they are researching our solution is that what they have been trying is not working for them. Our goal is always to focus on the business needs of our clients.
The JewelCode software is designed to provide a standardized full care management solution that will synchronize from any Internet connection without the need to send a synch file via e-mail or to have your system unavailable during synchronization. This design makes the CareComplete Plus solution the best care management software available.
Another feature that brings clients to us is the full assessment and care plan features in the software. We have the full 7 life domain assessment tools with an integrated care plan that includes narratives and specific client recommendations. It also includes a fully customizable care plan template where you can define your own concerns, goals and actions based on the diagnoses, interventions and rationales methodology used by long-time case managers. The assessment and care planning tools in JewelCode have no match in any other software available to care managers today. This is a key reason that many of our clients have switched to us. We truly understand care management and add assessment needs based on the trends developing in care management.
Clients who have changed to JewelCode say that the support we offer is unparalleled and that our employees are always kind and patient and will never yell at a client. We've been training and working with care managers for several years and we understand the need to make learning software a pleasant experience.
Here is exactly how JewelCode is different than our competitors:
1) JewelCode understands care management. As actively involved members of the professional associations, we go to conferences, we learn new topics about what you’re doing, and we build our product based on what you need to do your work.
2) Our support and interactions with you are always pleasant and kind and we don’t believe that we have the only right way for things to be done. We are open to your input and we value it because we want to serve your needs.
3) We also implement your ideas into our product to add new features that make it more powerful, for you.
4) First, we understand the difference between an Assessment and a Care Plan. We have full assessment and care planning built into our software. Our 7 life domain assessments, include score tracking for the MMSE and the GDS along with additional Mental Health Review. They also include ADL/IADL tracking and Fall Risk, Full Medical Review, Financial & Legal Review, Home Safety, Social Situation, Substance Abuse, and much more. You should take a look to see. Our Assessments also include a fully customizable template to build concerns, goals and actions that you will use on a regular basis so that you can pull them in for each client and customize them to the client’s needs. The list is not limited to 80 items that we have pre-selected, as you may find in other products, it is wide open for you to add however many you would like to add and for you to use what you want, not what we think you should use. They're also not in alphabetical order but rather you are able to move them into whatever order you would like to have them for each client's printed Care Plan.
5) We have a full interface to QuickBooks built right into our product. QuickBooks is not easy to import into with just a file created and so we went the extra step to build the interface right into the product for you so you don’t have to fight with the importing. One simple wizard helps you export your billing to invoices and your employee time tracking into payroll, with the same export.
6) We understand that your investment is for now and for your future so we are always planning for the future.
7) We provide full documentation, in a tutorial format, for each license so that your users are able to have nice written reference material at their fingertips.
8) Our entire staff is focused on helping you succeed.
9) We use the latest technology in the simplest way to protect your confidential client information and to give you the best technology available. We keep it simple though, so you can focus on your clinical work and the software is a tool to help you get things done.
10) We have 143 more features available in our software than our nearest competitor. They are all vital features to care management because our input is received from care professionals.
11) We love what you’re doing and we’re working hard to make sure that you get the most value for your investment. You will tell us after you’ve been with us for six months that it was well worth the money invested.
12) Our customers are loyal and that is why they tell others about us. They spent the same that you are going to spend and they believe it is worth far more than what we charge for it.
13) We know our product is the best and we work hard to keep it that way. We are investing in your success along with you.
Here are what our customers asked us to share with you:
“I have thought about this and here is what I would tell a care manager that
is thinking of purchasing your software.....
"I opened a new business on my own and typed out assessments in word. It took
hours to re-write or cut and paste issues related to the care plan. This was
after meeting with the family and the client. Oftentimes I would have to
call and verify information or ask questions that I hadn't thought to ask.
Now, I can send out a family pre-assessment and meet with the client to work
on the master assessment in an hour to two hours top.”
“We were using another care management product and we couldn’t get the synchronization to work. It was very frustrating. When we switched to JewelCode, the synchronization was beautiful; most synching took less than 10 seconds, never more than 30 seconds. We were waiting hours with the other product. We are so happy that we switched.”
“I knew that when my computer crashed, you would know exactly what we could do to get JewelCode running as fast as we could. I called late Friday afternoon, desperate, and you helped me to be up and going for the next week. Thank you so much for being there for me.”
"JewelCode has changed my life, for the better. My whole anxiety level
regarding billing has evaporated."
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